Terms of Service

These terms are a contract between you and DeskBuddy. By creating an account or using the service you accept them. If you are accepting on behalf of a company, you confirm you are authorised to bind it.

You must be at least 18 and able to enter a contract. Keep your credentials secure — you are responsible for everything done under your account.

Give us accurate details and keep them current. We may suspend an account with false or incomplete information.

You agree not to use DeskBuddy to:

• Place unsolicited bulk or automated marketing calls or messages.
• Impersonate another person or business, or mislead callers about who they reached.
• Break telemarketing, call-recording, consent or data-protection law in any market you operate in.
• Handle payment card numbers, government identifiers or health records through the agent unless we have agreed it in writing.
• Attempt to breach, overload, reverse-engineer or resell the service.

You are responsible for your agent’s conduct on your behalf, including what it says and the consents it obtains.

Your business information, recordings, transcripts and contact records remain yours. You grant us the licence needed to host and process them so we can run the service for you.

Where we process personal data on your behalf we act as your processor, on your instructions, as described in the Privacy Policy.

Paid plans are billed monthly in advance and renew automatically until cancelled. Usage is metered in credits, which are consumed by voice minutes and by SMS and WhatsApp messages at the rates shown on our pricing page.

Plan credits refill each billing period and do not roll over. Purchased top-up packs do not expire while your account is open. Prices are displayed in USD; accounts are billed in INR at checkout and your bank may apply a conversion.

Fees are non-refundable except where required by law. If we materially reduce the service during a period you have paid for, contact us and we will make it right.

You can upgrade, downgrade or cancel at any time from the dashboard. Cancellation takes effect at the end of the current billing period; there is no cancellation fee and no lock-in. We may change prices with at least 30 days’ notice before your next renewal.

We work to keep the service available and reliable, but we do not promise uninterrupted operation. Telephony depends on carriers we do not control. We may perform maintenance, and will give notice of planned work that we expect to be disruptive. Support is provided by email at support@deskbuddy.in.

To the extent the law allows, DeskBuddy is not liable for indirect, incidental or consequential losses, or for lost profits, revenue or data. Our total liability in any 12-month period is limited to the fees you paid us in that period. Nothing here excludes liability that cannot lawfully be excluded.

You may close your account at any time. We may suspend or terminate an account that breaches these terms, that puts the service or other customers at risk, or that we are legally required to act on. On termination you can export your data for 30 days, after which it is deleted as described in the Privacy Policy.

We may update these terms. For material changes we will update the date at the top of this page and notify account holders by email before the change takes effect. Continuing to use the service after that means you accept the new terms.

These terms are governed by the laws of the jurisdiction in which DeskBuddy is incorporated, and disputes are subject to the exclusive jurisdiction of its courts. Nothing here removes a consumer protection you have under the law of your home country.

Questions about these terms go to support@deskbuddy.in.