Question 1

Does it really speak Hindi?

Accepted Answer

Yes. Hindi, Hinglish, English, Marathi, Tamil and Telugu. The voices are natural and conversational, and your agent replies in the language the caller uses.

Question 2

What happens when it can't answer something?

Accepted Answer

It doesn't guess. Depending on your setup, it either warm-transfers the call to your phone or politely takes a message with the caller's details, which lands in your CRM.

Question 3

Do callers know they're talking to an AI?

Accepted Answer

You decide. You control the greeting and how your agent introduces itself. Either way, the voice is natural enough that callers just get helped without any awkwardness.

Question 4

Do I need any new hardware or SIM?

Accepted Answer

No. DeskBuddy runs entirely in the cloud on a phone number connected to your account. Your existing phones stay exactly as they are.

Question 5

Can I hear what my agent said on calls?

Accepted Answer

Every call comes with a recording and a full transcript in your dashboard, so you can review conversations and refine your agent's answers.

Question 6

How long does setup take?

Accepted Answer

Under 10 minutes. Your agent's knowledge base is generated automatically at signup, and most owners make a browser test call within their first five minutes.

Question 7

Can I cancel anytime?

Accepted Answer

Yes. There is no lock-in and no cancellation fee. The free plan stays free forever.

Question 8

Is my customer data safe?

Accepted Answer

Every call, transcript and contact stays inside your account. We never resell data, and you can export or delete anything from your dashboard.